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Terms of Sales

Article 1: Summary

SAS Vaudou Sport with a capital of €5,000, registered under the identification number: 812 074 078 with the RCS of Compiegne and having its registered office at 23 rue cours Guynemer (France), creates and markets directly or indirectly World of bedding from the brand Vaudou Sport.

Thank you for visiting the VAUDOU SPORT website www.vaudou-sport.fr, (hereinafter referred to as "the Site").

You must read the Terms and Conditions before using this Site.
These terms and conditions are concluded between SAS Vaudou Sport, with a capital of €5,000, registered under the identification number: 812 074 078 in the Register of Compensation (hereinafter referred to as "The seller") and, on the other hand, persons wishing to make a purchase, via the Internet site of Vaudou Sport, at 
http://www.vaudou-sport.fr (hereinafter referred to as "the buyer").

Article 2: Application of the general conditions of sale

These conditions apply exclusively to non-commercial natural persons. If a condition were to fail, it would be considered to be governed by the usages in force in the distance selling sector of which the companies are based in France.

Any access or use of the Site implies the respect and the unreserved acceptance of all the General Conditions of Sale. In the event that you do not wish to accept all or part of these, you are requested to renounce any use of this Site.

The company reserves the right to modify the terms, conditions, and mentions of these General Conditions of Sale and legal notices. These modifications are deemed to be accepted without reservation as soon as you access the Site, after this posting.

Article 3: Acceptance of the general conditions of sale

You declare to have reviewed and accepted the present General Terms of Sale before placing your order. Thus the validation of your order happens upon accepting these General Conditions of Sale.

Article 4: Ordering

Orders can be made on the Internet at http://www.vaudou-sport.fr. Automatic registration systems are considered to be proof of the nature, content, and date of the order. Vaudou Sport confirms the acceptance of its order to the customer at the e-mail address that the customer will have communicated. The sale will only be concluded after confirmation of the order. Vaudou Sport reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.

The information stated by the purchaser, when taking an order, commits to the customer that in the event of an error in the addressee's address, the seller can not be held responsible for the impossibility of product delivery.

Vaudou Sport undertakes to honor the orders received on the website within the limit of the available stocks of the products. In the absence of availability of the product, the company undertakes to inform the Customer by telephone or by mail this as soon as possible.

The Customer agrees to provide a valid telephone number when ordering.

Article 5: Price

The prices in force at the time of placing the order are stipulated in euros, including all (french) taxes and ecological participation. The cost of transporting mattress items is included for all continental French deliveries. (see Article 7 - Delivery). Any delay in payment will result in the invoicing of default interest calculated at the monthly rate of 1.5 times the legal interest rate.

Article 6: Payment

The secure payment methods on http://www.vaudou-sport.fr of your order are:

1 - by bank cards (secure payment): including Visa, MasterCard, and other Carte Bleues (CB), check or transfer.

Payment by credit card: security and efficiency

For internet orders, security is a paramount concern for us. For this reason, our company uses a standardized transaction security system (SSL), confirmed by the appearance of the "https" in the displayed url of your browser. This allows you to transmit your bank details in a completely confidential way. This is insured by the Crédit Agricole Group, so that information about your credit card is not kept on the Vaudou Sport website.

2 - by bank check payable to SAS Vaudou Sport. In case of payment by check, the order will be processed upon receipt of the check and the cashing of it. Consequently, the time limits applicable in this case are those on the day of receipt of the check and may therefore be modified in relation to those mentioned on the day of placing the order.

To pay by bank check, select the payment by « cheque » at the time of the confirmation of your order, print the Vaudou Sport order form to be returned signed with your payment to the following address: SAS Vaudou Sport, 23 cours Guynemer, 60200 COMPIEGNE, France.

An extra fee can be asked by SAS Vaudou Sport according to where country you are living in.

Article 7: Delivery

Our company undertakes to deliver the products ordered as soon as possible according to the technical data sheets of the products and the time of manufacture. Vaudou Sport can not be held responsible for the delay in the delivery of order, with all the deadlines being given as an indication.

The buyer notified of the delivery by the carrier gives their availability to be delivered by us within a period of 3 month maximum, except if the client asked for a later delivery. Exceeding this period, the contract can be terminated ipso jure in accordance with French law (article 1657 of the Civil Code).

Delivery is free for our vacuum compressed mattresses, thanks to a patented German compression system which is particularly respectful of our products. This tested process ensures the integrity of the highly resilient foams used in the manufacturing process, and does not jeopardize the natural quality of our long-lasting finished products. In the event of any objection concerning the product received, in particular due to any damage incurred during transport, we recommend that the buyer informs the carrier and our "contact" page on the site www.vaudou-sport.fr. We remain welcome to all questions and concerns, so never hesisitate in this event.

In the event of a wish to be delivered with an unconditioned mattress as indicated above, the customer agrees to pay the sum of 55 euros for a traditional delivery.

The buyer agrees to be present on the date scheduled in advance for the provision of the merchandise at home. In case of absence without reason and not previously reported, the seller will be entitled to charge a second package of delivery of 20 € (It can be until 55 € maximum according to the country where the client is living).

The delivery person did not have the capacity to take back your old bedding or to deposit within a specific floor or room.

In case of payment by cheque, the order will be processed upon receipt of the cheque. Consequently, the time limits applicable in this case are those on the day of receipt of the cheque and may therefore be modified in relation to those mentioned on the day of placing the order. Any delays do not entitle the Customer to claim damages.

Shipments are made to the delivery address indicated by the Customer during the ordering process. The information stated and recorded at the time of the order commit you. In case of error in the recipient's address details, our company can not be held responsible for the impossibility of delivering the product (s) following this error.

In the event of an event of force majeure (strike, riot, accident, fire, etc.), SAS Vaudou Sport will be relieved of its obligation to deliver on time.

The shipement can be available in most world areas, however the client who want an international delivery must ask a quotation for extra fee delivery to Vaudou Sport Customer service.

Article 8: Receipt of Goods

Our company undertakes to communicate the details of the Customer to its private carrier in order to establish the date of delivery.

The Customer agrees to be present at their place of residence on the date and in the agreed time slot to receive the delivery. In the event of absence without a reason, the company SAS Vaudou Sport will be entitled to charge a second fixed price for the mattresses of 20 Euros (It can be until 55 € maximum according to the country where the client is living).

Vaudou Sport guarantees that the products are in perfect condition when delivered to the carrier and can not be held responsible for any deterioration of the products during transport.

Delivery through a window or any other intervention resulting from a difficulty of access will be the responsibility of the Customer. Only the providers of our company are entitled to judge the difficulties of access. Consequently, we can not be held responsible for problems resulting from access difficulties and can not be prosecuted for the damage caused by said delivery.

Upon receipt of the goods, ensure that you obtain a duplicate of the transport voucher issued by the delivery person.

In order to verify the condition of the goods at delivery, the Customer is invited to open the parcel in the presence of the delivery person, in order to ascertain any damage due to transport.

In the event that the Products are severely damaged, your reservations must be made in writing to the carrier upon delivery. The customer must complete the transport slip by legibly recording reservations. A copy of these reservations must be sent to us by email to contact@vaudou-sport.fr no later than 12 hours after these reservations have been made.

Article 9: Non conformity to delivery

The request must be made in writing and in detail within 15 working days following delivery by registered letter with acknowledgment of receipt, to: Customer Services Vaudou Sport, 23 cours Guynemer, 60200 COMPIEGNE, France.

In case of return of the products, the products must imperatively return us in good condition, in their original packaging. If you no longer have the original packaging, we can send you a new packaging separately in order to proceed with the product return (price indicative and not-contractual of 50 € for a packing of 140/160x200 CM). The transport costs will be borne by the seller. Our company will offer it your choice, for exchange or refund of the product (s).

Any complaint made outside this period can not be accepted. The provisions of this article do not prevent you from benefiting from the right of withdrawal.

Article 10: Period of renunciation

At the end of article L121-20 of the French Consumer Code, as amended by Order n°2001-741 of 23 August 2001, the withdrawal period is 14 days from receipt of the order, except for our customized products (those without standard dimensions of 90x190, 140x190, 160x200).

The product (s) must be returned in good condition, in their original packaging. If you no longer have the original packaging, we can send you a new packaging separately in order to proceed with the return of the product (price indicative and not contractual of 50 € for a packing of 140/160x200). The transport costs will be borne by the buyer. Only the product price will be refunded.

The withdrawal of the order must be sent by registered letter with acknowledgment of the receipt. The registered letter must be addressed to: Service Claims, Vaudou Sport, 23 cours Guynemer 60200 COMPIEGNE, France.

Upon receipt of the cancellation letter and the return of the product, our company undertakes to send to the buyer a refund check equal to the amount of the product (s) set at the time of the order within 15 days. (Until 30 days for any other country)

Article 11: Reimbursement

Refunds will be made within a period of 15 days (maximum 30 days) after receipt of the products from us. Reimbursement only applies to premium Vaudou Sport mattresses and must be requested by registered mail with a photocopy of the invoice.

The 100 nights trial, isn’t available abroad except Belgium.

If you order in France, you can try every Vaudou Sport mattresses under 100 nights, except « Evolution Mattress ». You’ll be refund of your money if you follow the instructions provided by the customer service.

Article 12: Customer Service

For any information or questions, our customer service is at your disposal. You can contact us at (+33) 344433942 from Monday to Saturday, from the hours of 10 to 12 AM and from 2 to 6 PM or by email at contact@vaudou-sport.fr.

Article 13: Guarantees

13.1 Legal Warranty of Compliance

The products offered by Vaudou Sport benefit from the provisions of the French legal articles of 1641 and the following of the French Civil Code relating to the legal guarantee of conformity. In case of dispute or claim, the date taken into consideration for the calculation of the guarantee period will be that of the delivery of the goods, formalized by the contract of sale or the delivery note.

The law states that the seller is obliged to deliver goods in conformity with the contract and is liable for defects of conformity existing upon delivery. It also answers to the defects of conformity resulting from the packaging, the assembly instructions, or the installation when this was charged to it by the contract or was carried out under its responsibility. The action resulting from the lack of conformity is prescribed by two years from the delivery of the property.

13.2 Commercial Warranty

The warranty period starts from the date of delivery indicated on the order form. The duration is specified below. The warranty covers the core of the mattress against abnormal or premature sagging under normal conditions of use, on a suitable mattress and in good condition, protected by a mattress protector. It must never be placed directly on the floor or upon a non-aerated support. You must rotate your mattress (head, foot, front, and back for Reflex mattress) at least once every three months, and once a quarter for the Warrior and Bravery mattresses. The rotation is head to foot, not back to front.

It should be noted that the phase of adaptation to the shape of your body can result in a slight settlement of less than 15% of the packing materials. This is normal and thus can not be guaranteed. Any exchange or repair will not have the effect of extending the duration of the guarantee. In no event shall the warranty cover damage that may be caused by the use of force, accident, environmental disadvantage, attempted repair, or other alterations to the product and damage to the covering fabrics, sewing threads, or any other element of good performance is related to the conditions of use. In order to benefit from the guarantee, the product must be returned to us in a high state of cleanliness, free from any markings, in its original packaging, and accompanied by the original order form or invoice. The order form can be found via the contact section of the www.vaudou-sport.fr website.

Nevertheless, a principle of dilapidation is applied after three years according to the following rules:

  •        -25% from the fourth to the fifth year;
  •        -35% from the fifth to the seventh year;
  •        -60% the rest of the guarantee.

The contractual guarantee can not in any case reduce or eliminate the legal guarantees (in particular guarantee of the latent defects and of nonconformity) to which any buyer has the right.

The "manufacturer's warranty" refers to any defect in the material or workmanship. The most noble and high-performance materials used for the packing and the contact layer can present a slight and normal settlement in use. Normally this loss is less than or equal to 15% of the width of the mattress, and this can not justify a claim and remains within the limits of the tolerance having no measurable effect on the qualities and comfort of the product.

Any mattress that is deformed when used with an unsuitable bed frame may appear more hollow, show roughness, curvature, or spacing between exposed slats of more than 20 cm, or other metal frame with slats not made for adults.

Defects and degradation caused by use and normal wear and tear, or by an external accident (including improper assembly made by the customer, product not maintained by the customer, abnormal use, fire, fall, break, other accidents, abnormal moisture phenomenon or heat, retouches or alterations made to the product, etc.) are excluded from the warranty.

This warranty does not cover the covering, the sewing thread, the zipper (s). Similarly, the warranty shall not apply to apparent defects which the purchaser does not gain from.

The products are manufactured according to the European standard EN 1334 that defines the recommended measurement methods and tolerances. A difference not exceeding 2 centimeters can be observed between the announced dimensions and those observed on the products, taking into account the artisanal finishing done to the handmade products. The thickness of the mattress refers to the maximum distance that separates the two faces of the mattress, measured at the center of the mattress, the mattresses being laid horizontally on a flat surface.

Under the French Article L 211.16, where the buyer asks the seller, during the course of the commercial guarantee granted to them during the acquisition or repair of movable property, to repair the condition covered by the guarantee, any period of immobilisation of at least seven days is added to the duration of the guarantee that is remaining. This period shall run from the buyer's request to the intervention or the making available for repair of the goods in question, if such availability is subsequent to the request for intervention.

In fulfillment of this warranty, our company undertakes to replace free of charge or repair the defective product or component by its services.

Under this guarantee, the sole obligation incumbent on the seller will be, according to his judgment, either the free replacement of the product for an equivalent product, or the repair of the product or the element recognized as defective by the services. Any product required to benefit from the warranty must first be submitted to the after-sales service of the seller whose agreement is essential for any replacement or repair.

For mattresses, the warranty certificate provided describes and sets the warranty conditions. This warranty certificate will be required when the warranty is claimed.

Claims related to the mattress warranty must be sent by registered mail with acknowledgment of receipt to:

SAS VAUDOU SPORT
23 cours Guynemer
60200 COMPIEGNE

Article 14: Intellectual Property

The title, design, and form of the www.vaudou-sport.fr website, and also its content, such as comments, articles, logos, abbreviations, expressions, illustrations, original images, and all other elements contained on the www.vaudou-sport.fr but also its contents such as the comments, articles, logos, acronyms, expressions, illustrations and original images, and other elements contained on the site www.vaudou-sport.fr are the property of SAS Vaudou Sport and protected by copyright.

Accordingly, any copying, reproduction, adaptation, publication, distribution, dissemination and/or use, on any medium whatsoever, of the said protected elements or marks which have not previously been authorized by our company is strictly prohibited and will constitute an infringement punishable by criminal law.

Article 15: Legal information

We undertake not to disclose to third parties the information you provide to us. These are confidential and will only be used to process your order and to reinforce and personalize the communication and the cultural and product offer reserved for Vaudou Sport customers. In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify, and resist personal data concerning you. To do this, simply send us an inquiry online or by mail indicating your surname, first name, address and, if possible, your customer reference.

Article 16: Applicable law

These General Conditions of Sale are subject to French law. The court of jurisdiction in the event of a dispute shall be that of the domicile of the defendant or, at the option of the plaintiff, the place of actual delivery of the Product. The Website complies with French law and Vaudou Sport does not give any guarantee of compliance with the applicable local laws, should you access the Website from other countries.

These General Conditions of Sale come into force on 01 December 2015.

French general conditions terms are taking over this english translation in case of any client contestation.